How to Open a Repair Request Form?
As Altınkale Jewelry, we are always by the side of our customers, not only during the shopping process but also afterwards.
Thanks to the repair service we offer for damage, breakage, loosening, and stone falling that may occur over time, your jewelry will be renewed like the first day.
👉 If your product has a 1-year warranty, warranty repairs are carried out free of charge.
💡 However, in cases such as adding gold , increasing the size or requiring additional parts , additional charges may apply .
In such transactions, the fee will be notified to you before the transaction and no transaction will be made without your approval.
So, what should you do to file a repair request?
What Does Jewelry Repair Include?
The most common repair requests from our customers are:
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Repair of broken or torn chain/bracelet
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Repair of ring/earring with a fallen stone
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Clip or lock mechanism repair
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Polishing and maintenance operations
As Altınkale Jewelry, we work diligently to preserve the originality and value of your products.
4 Easy Ways to Create a Repair Request
1. By Coming to Our Store
You can benefit from the repair service by bringing your product directly to our store.
Our experts examine the product on-site, determine the necessary actions and share the process with you.
📍 Visit our contact page for our store address
2. Via WhatsApp Support Line
📱 Our WhatsApp support line is always active for our customers who cannot come to the store.
You can start your repair request by sending a photo of your product and briefly explaining the problem you are experiencing.
Our Whatsapp Support Line: 0543 960 91 61
→ Click here to reach our WhatsApp line
Our support team will start the process on your behalf and provide the necessary information.
3. Creating a Request via Email
📩 You can also reach us via email: destek@altinkalejewelry.com
Information that should be included in the email:
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Product photos
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Brief description of the problem
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Certificate
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Your contact information
Our team will review your request and get back to you as soon as possible.
4. By Filling Out the Form on Our Website
You can also create a repair request by filling out the contact form on our Altınkale Jewelry website.
📄 Click here to fill out the form
When we receive your form, our customer service team will contact you and provide the necessary information.
Trust Us With Your Jewelry Safely
As Altınkale Jewelry, we prioritize the satisfaction of our valued customers.
If you wish, you can start the repair process by visiting our store or by easily contacting us via WhatsApp, e-mail or our website.
