How to Open a Request Form for Product Maintenance?

As Altınkale Jewelry, we not only produce elegant jewelry, but also provide cleaning and maintenance support so that our valued customers can use their products for a long time and with the same shine as the first day.

👉 If your product is still under warranty (purchased within 1 year), cleaning and maintenance operations are completely free of charge.

Why is Jewelry Cleaning Important?

Over time, gold and diamond jewelry can become dull due to factors such as skin oil, soap residue, cosmetic products and dust. With regular care:

The shine of your jewelry is restored,
The shine of the stones is preserved,
The product becomes more durable.

That's why we recommend that you have your jewelry professionally cleaned at regular intervals.

How to Create a Cleaning Request?

The cleaning process is very easy and safe at Altınkale Jewelry. You can create your cleaning or maintenance request by coming to our store or by contacting us through our online support channels.

1. By Coming to Our Store

You can benefit from our cleaning service by bringing your jewelry directly to our store. Our expert team will examine your product, determine the most appropriate cleaning method and deliver it to you in a short time.

📍 Altınkale Jewelry - You can visit our contact page for our store address.

2. Via WhatsApp Support Line

If you can't come to the store, no problem.
📱 You can create a cleaning or maintenance request for your product by contacting us via our WhatsApp support line .

Our Whatsapp Support Line: 0543 960 91 61

→ Click here to reach our WhatsApp line

Our support team may ask you for a product photo and a short description. They will share with you in detail how the process will work and when we can receive it.

3. Creating a Request via Email

📩 If you wish, you can also reach us via e-mail:
support@altinkalejewelry.com

Simply share the following information in your email:

Photo of the product to be cleaned
Product certificate
Which city are you in?
Previous maintenance history, if any

Our support team will get back to you as soon as possible.

4. Fill Out the Contact Us Form on Our Website

If you wish, you can also make your cleaning or maintenance request by filling out the contact form on our website.
📄 Click here to fill out the form

After we receive the form, the Altınkale team will contact you as soon as possible, learn all the details about your product and guide you.

Restore the Shine of Your Jewelry

As Altınkale Jewelry, we do not only produce your products, we also care about their shine for a lifetime. If you wish, you can easily create your cleaning request by coming to our store or by contacting us via WhatsApp or e-mail.

✨ Bring your jewelry back to life with us!
✨ Visit our contact page to reach us.